Mobile Phone Insurance is an inclusive benefit of your
First Additions account.
This gives you the peace-of-mind of knowing that your registered phone(s) and
SIM card are covered worldwide for:
Accidental and malicious damage
Water and liquid damage
Electrical or mechanical breakdown
The cost of unauthorised calls up to £2,000 for monthly contract phones or £100
for Pay-as-you-Go phones, per claim
We’ll also cover accessories up to a combined retail price of
£250 per claim.
How to make sure your
phone is covered
To take advantage of this cover you will need to register your mobile phone
details with Lifestyle Services Group Limited - they will be looking after this
benefit for you on our behalf.
You can register your phone details 24 hours a day
online or by calling
0845 600 7722* from
8.00am – 8.00pm, Monday – Friday, and 9.00am – 6.00pm, Saturday – Sunday.
You will need to have the following information to hand when registering:
Your name and address
The mobile phone number and whether it is on a Pay Monthly
contract or Pay-as-you-Go
Your email address
Your qualifying account number and sort code
The phone’s make and model
The phone’s IMEI number – the easiest way to obtain this is
by entering *#06# on the keypad and it will be displayed on screen
about your Mobile Phone Insurance
Cover will commence 7 days after you register your mobile phone details. You
will not be able to claim for incidents which occur within the 7 day
period after you register
The cover applies worldwide and we will arrange the repair or replacement of
your mobile phone when you return to the
You can register up to 1 mobile phone for a single account, and 2 mobile phones
for a joint account for cover. Each phone must be owned by you or be your
You can make a maximum of two successful claims in any 12 month period
Successful claims will be subject to a policy excess. The excess
varies depending on the mobile phone you claim for and how many claims you have
made within a 12 month period. For the first claim, if it is for an Apple
iPhone the excess is £75, and for all other handsets it is £25. For the second
claim (made within a 12 month period), if it is for an Apple iPhone the excess
is £100, and for all other handsets it is £50
claims must be registered with Lifestyle Services Group within 48 hours of
discovering the incident
For loss, theft and malicious damage claims, you must report the incident to
the Police within 24 hours of discovering the incident and obtain a crime
reference number. If the Police will not give you a loss report number, please
note the location of the Police station and the badge number of the officer you
All figures are inclusive of VAT.
Full details can be found in your
Mobile Phone Insurance Terms & Conditions
*0845 For BT residential customers, calls will cost no more than 4.5p per
minute, plus 13.1p call set-up fee (current at December 2011). The price on
non-BT phone lines may be different. Non-BT customers and mobile phone users
should contact their service providers for information about the cost of calls.
To maintain a quality service, we may monitor and record phone calls.