Your thoughts, comments and questions about mobile phone and gadget insurance
are important to us to improve the products and services we offer. If you think
there is something we should know about our services, or if you have any
questions about our products, please get in touch.
Here's how you can reach us:
By Email:
To send us your comments and questions about the mobile phone insurance or
gadget cover, simply
click here. For your security, please do not include confidential
information such as your account number or home address. If this information
has to be supplied as part of your enquiry please write to us instead. Please
do not e-mail us if you have a query that needs our immediate attention - call
us instead.
By Phone:
| Premier Life Helpline: |
0800 111 777* |
| Additions Active Helpline: |
0800 994 422* |
| Current Account Plus Helpline: |
0800 328 6931* |
| First Additions Helpline: |
0845 600 7722* |
| Graduate Additions Helpline: |
0844 871 5453* |
| Additions Helpline: |
0845 723 1103* |
| Additions Plus Helpline: |
0845 300 3466* |
| Tech Pack Helpline: |
0800 158 3199* |
| Premier Tech Pack Helpline: |
0800 158 3198* |
If you have a complaint:
We do our utmost
to provide all customers with the highest level and quality of service. If we ever
fall short of the standards that you expect, we'd like to know about it
so that we can prevent it happening again. To discuss your complaint please call
the relevant number for your account.
*0845 For BT residential customers, calls will cost no more than 4.5p
per minute, plus 13.1p call set-up fee (current at December 2011). The price on
non-BT phone lines may be different. Non-BT customers and mobile phone users
should contact their service providers for information about the cost of calls.
To maintain a quality service, we may monitor and record phone calls.
*0844 For BT residential customers, calls will cost no more than 5.5p
per minute, plus 13.1p call set-up fee (current at December 2011). The
price on non-BT phone lines may be different. Non-BT customers and mobile phone
users should contact their service providers for information about the cost of
calls. To maintain a quality service, we may monitor and record phone calls.
*To keep a high quality of service, your call may be monitored
or recorded for training and security. Calls to 0800 numbers are free when
calling from a UK landline. Charges may apply when using a mobile or calling
from abroad.
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