Who is Lifestyle Services Group Limited?
Lifestyle Services Group Limited administers Mobile Phone Insurance for
Barclays Premier Life, Additions Active, Current Account Plus, First Additions, Additions, Additions
Plus and Graduate Additions account holders; also Gadget Cover for Barclays
Premier Life and First Additions account holders.
How long will my claim take to assess?
Lifestyle Services Group Limited will assess your claim once we have received
your completed claim form and other supporting documents. Claims will usually
be assessed in 2/3 working days. Settlement of successful claims will vary
depending on the nature of the claim and how we are able to settle it.
How do I get my replacement phone?
A replacement handset will be sent to your preferred delivery address.
Can you send my phone to a work address?
When you complete your claim form, you will find an alternative delivery address
section where you can enter a preferred delivery address.
Will the replacement phone I receive be identical?
If your required handset is not available, or has been discontinued, a
replacement handset of similar specification and quality will be sent to you.
If a suitable replacement should not be available, a cash settlement may be
offered to you.
How long will a repair take?
It is not possible to give a specific time for any particular repair, as the
length of time taken depends on the type of repair required. For individual
repair enquiries, please call the number below and select the mobile phone
insurance option:
| Premier Life Helpline: |
0800 111 777 |
| Additions Active Helpline: |
0800 994 422 |
| Current Account Plus Helpline: |
0800 328 6931 |
| First Additions Helpline: |
0845 600 7722* |
| Graduate Additions Helpline: |
0844 871 5453* |
| Additions Helpline: |
0845 723 1103* |
| Additions Plus Helpline: |
0845 300 3466* |
*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls from non–BT phone lines may vary. Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. Details correct at time of print.
*0844 calls will be charged at a maximum of 5p a minute from a BT landline. Calls may be recorded or monitored for quality purposes and for the prevention/detection of crime. Details correct at time of creation.
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