Claims process explained

If something unfortunate happens to one of your registered mobile phones or gadgets, and you wish to make a claim, please follow these simple steps:

• Contact the Police within 24 hours of discovering the incident to obtain an incident reference number (claims involving loss, theft or malicious damage only)
• Report the incident to your airtime-provider within 24 hours of discovering the incident (mobile phone claims only)
• Register your claim with Lifestyle Services Group Limited within 48 hours of discovering the incident. You can do this online by logging into the Member’s Area and downloading the Claim Form

You must complete and return the Claim Form within 14 days of receiving/downloading it, if applicable. Please ensure that you enclose the full excess payment, a proof of purchase which must show the phone or gadget’s IMEI/serial number, and any other supporting or requested documents.

We will assess your claim within 3 working days of receiving your completed Claim Form.