Changes to the Lloyds TSB AVA Account Mobile Phone Insurance Policy – from 2 November 2011
Following a recent review, we’re going to be making changes to the excess on all Account Mobile Phone Insurance Policy.
All customers will be notified of these changes. These Q & A's should help with any immediate questions.
Alternatively you can visit your Lloyds TSB branch or call us on 0845 3 000 000*.
1. What is changing?
For all incidents which occur on or after 2nd November 2011, the excess on claims for all iPhone models will increase
from £30 to £100 per claim and for all other handsets, the excess will increase from £30 to £50
per claim.
2. Why is the excess increasing?
The technology used within mobile phone handsets has rapidly improved over recent times, and as a result the value of
these handsets has increased. This means the cost of replacing and repairing the handsets has also increased. These
changes are in line with recent changes made by other mobile phone insurance providers.
3. Why is the iPhone excess higher?
The iPhone is one of the most expensive phones to repair or replace, so this is why the iPhone excess is higher.
All other phones will have an excess of £50 per claim.
4. When does this come into effect?
The change is effective for incidents occurring on or after the 2nd November 2011.
5. What happens if my claim is already in progress?
If the incident that you are claiming for occurred before the 2nd November, and your claim
is successful you will pay the previous, £30 excess. Only if you claim for an incident which occurs on
or after the 2nd November will the higher excess amounts apply.
6. What do I do if I am not happy about this change?
If you are not happy with this change to your account, and would like to discuss other account options,
please visit your local Lloyds TSB branch or call us on 0845 3 000 000*.
The policy document is contained in your Lloyds TSB Account Welcome Pack. You can view this online at Terms and Conditions
*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls
from non-BT phone lines may vary. Calls may be recorded or monitored for training/customer services purposes and/or the prevention
or detection of crime. Details are correct at time of creation. Calls may be monitored and recorded in case we need to check we
have carried out your instructions correctly and to help us improve our quality of service.
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