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Numbers Vault™ Keeping your numbers safe

Mobile phones are used for much more than making calls and sending texts; it is a phonebook for all your contacts; a diary to remind you about appointments and meetings, and a notepad for task lists. How frustrating would it be if all this information was suddenly lost?

That’s why we’ve created Numbers Vault™, a web-based service which can backup and restore the essential information saved on your mobile phone, subject to compatibility. Just in case the unfortunate does happen.

Numbers Vault™ is an inclusive benefit of your Advantage Blue account. The only additional costs you may incur are your network’s GPRS charges for transferring information between your mobile phone and the Numbers Vault™ web server.

The use of the Numbers Vault™ service is subject to handset compatibility. Please view our list of compatible handsets to check what level of service is available for your mobile.

Read the Numbers Vault™ Terms and Conditions

Read common questions

Alternatively, please call Membership Services on 0845 301 1317*.

*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls from non-BT phone lines may vary. Calls may be recorded or monitored for Training/Customer Services purposes and/or the prevention or detection of crime. Details are correct at time of print.

If you want to change or upgrade your handset, or it is lost, stolen or damaged, you can simply transfer your saved Numbers Vault™ information onto your new mobile phone.
As the service uses ‘SyncML’ technology, you’ll be able to backup and restore information wherever your mobile phone has a signal.
If you use two mobiles on a regular basis, through Numbers Vault™ you can synchronise them so that all of the essential information will be available on both.

1.Unique Numbers Vault™ settings will be sent to your mobile phone.
2.When the settings have been installed and you’ve completed the setup process, you’ll be able to synchronise information saved on your mobile with your secure online Numbers Vault™ area.
3.Your Numbers Vault™ information can also be managed via the website at www.natwest.com/adblue. Your mobile will then pick up any changes the next time you synchronise.
Any information you want Numbers Vault™ to backup will need to be saved on your mobile phone’s internal memory, not on the SIM card or a separate memory card.

Lifestyle Services Group Ltd (FRN 315245) are authorised and regulated by the Financial Services Authority.