Claims Process Explained
If something unfortunate happens to one of your registered mobile phones,
and you wish to make a claim, please follow these simple steps:
- Contact the Police within 24 hours of discovering
the incident to obtain an incident reference number (claims involving loss, theft
or malicious damage only)
- Report the incident to your airtime-provider within
24 hours of discovering the incident
- Register your claim with Lifestyle Services Group Limited within
48 hours of discovering the incident. You can do this online by logging into the Member’s Area and downloading
the Claim Form
You must complete and return the Claim Form within 14 days of receiving/downloading
it, if applicable. Please ensure that you enclose the full excess payment, a proof
of purchase which must show the phone IMEI number, and any other
supporting or requested documents.
We will assess your claim within 3 working days of receiving your completed Claim
Form.