As a benefit of being a Barclays Additions account holder, you can choose to
register for Mobile Phone Insurance with Lifestyle Services Group Limited. Your
phone and SIM card will be covered worldwide against:
-
Loss
-
Theft
-
Accidental damage
-
Water and liquid damage
-
Electrical breakdown
-
Mechanical breakdown
-
Malicious damage
-
Unauthorised calls up to £2,000 per claim
-
Accessories up to the value of £250 per claim
Cover will begin 21 days after registration and in the event of an occurrence
overseas, repair or replacement will be arranged upon your return to the UK.
For full details of what is covered, please see the
Policy Document. All claims are subject to payment of a £25 excess for
the first claim and £50 for a second claim made in any 12-month period.
To register your mobile phone
To take advantage of this mobile phone insurance, you need to contact Lifestyle
Services Group Limited and register your details.
You can either:
-
Click here
to register your details online
-
Phone the Additions helpline on 0845 723 1103* – please select mobile phone
option
| Monday to Friday |
8am - 8pm |
| Saturday and Sunday |
9am - 6pm |
You need to provide Lifestyle Services Group Limited with:
-
Your name and address
-
Your Additions account number and sort code
-
The make and model of your phone
-
Your mobile phone number
-
Your phones IMEI number (this can be found by keying in *#06# on the keypad of
your phone)
-
Your code from your welcome pack
Once registered, you will be sent a Certificate of Insurance. Cover will
commence 21 days from the date of registration and will remain in force,
subject to the policy terms and conditions, for as long as you have a Barclays
Additions account.
To make a claim
To make a claim online
click here or contact the Additions helpline within 48 hours of
discovering the incident on 0845 723 1103* – please select mobile phone option.
| Monday to Friday |
8am - 8pm |
| Saturday and Sunday |
9am - 6pm |
If your phone is lost or stolen, please follow these simple steps:
-
Call your airtime-provider to bar your SIM card. Doing this will prevent any
further unauthorised calls being made. You can find your airtime-provider’s
contact number below
-
Inform the Police and ask for an incident number
-
You must contact your airtime-provider and the Police within 24 hours of you
discovering the loss or theft
-
Complete and return your claim form within 21 days of receiving it
To find the contact details for your airtime-provider,
click here.
*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls
from non–BT phone lines may vary. Calls may be recorded or monitored for
training/customer services purposes and/or the prevention or detection of
crime. Details correct at time of print.
*0870 calls will be charged at a maximum 8p a minute from a BT line. Calls from
non–BT phone lines may vary. Calls may be recorded or monitored for
training/customer services purposes and/or the prevention or detection of
crime. Details correct at time of print.
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