Mobile Phone Insurance is an inclusive benefit of your
Barclays Current Account Plus package.
This provides your handset and SIM card with worldwide cover for:
- Loss
- Theft
- Accidental and malicious damage
- Water/liquid damage
- Electrical or mechanical breakdown
- Unauthorised calls up to £2,000 (including VAT) for contract mobile phones, or £100 (including VAT) for Pay As You Go handsets
Your policy also provides cover for any accessories, up to £250 per claim (including VAT), that were lost, stolen or damaged at the same time as your handset.
For full details about the Mobile Phone Insurance, please see the Policy Document.
In order to take advantage of this benefit, you need to register your mobile phone details with Lifestyle Services Group Limited. A 21 day registration period applies.
Before registering, please ensure you have the following details to hand:
- Your Current Account Plus account number and sort code
- The make and model of your phone
- Your mobile phone number
- Your phone’s IMEI number (this will be displayed on
the phone’s screen when entering *#06# on the keypad)
- Your email address
Your cover will commence 21 days from the date of registration.
You can register in one of two ways:
Online
or
By calling the Current Account Plus helpline on 0800 328 6931*, and selecting the Mobile Phone Insurance option.
Lines are open:
| Monday to Friday |
8am - 8pm |
| Saturday and Sunday |
9am - 6pm |
Once you’ve successfully completed the registration process, you will receive a Certificate of Insurance in the post shortly afterwards confirming your policy details.
The policy will be valid, subject to the policy terms and conditions, for as long as you are a Barclays Current Account Plus holder and whilst the account continues to offer this insurance.
The table below shows what you need to do if something unfortunate happens to your mobile phone.
| Action required upon discovery of the incident |
Loss, Theft and Malicious damage claims |
All other claims |
| Call your airtime provider to bar your SIM card. Doing this will prevent any further unauthorised calls being made |
Within 24 hours |
N/A |
| Report to Police (or relevant local authorities, if you are outside of the UK) and obtain an incident reference number |
Within 24 hours |
N/A |
Register claim with us online
at www.lifestylegroup.co.uk/barclays
Or
call 0800 328 6931*, please select the Mobile Phone Insurance option
Lines are open Monday – Friday 8am – 8pm and Saturday and Sunday 9am – 6pm
Outside of the UK
Don’t worry. If you are outside of the UK at the time of discovering the incident and are unable to contact us; then we must be contacted within the shorter of either:
|
Inside the UK
Within 48 hours
Outside of the UK
48 hours of return to
the UK,
and
30 days upon discovery of the incident
|
Inside the UK
Within 48 hours
Outside of the UK
48 hours of return to
the UK,
and
30 days upon discovery of the incident
|
*0800 numbers are free on a BT line (mobile providers may charge for this call). Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. Details correct at time of creation.
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