As a benefit of being a Barclays First Additions account holder, you can choose
to register for mobile phone insurance with Lifestyle Services Group Limited.
Your phone and SIM card will be covered worldwide against:
-
Loss
-
Theft
-
Accidental damage
-
Water and liquid damage
-
Electrical breakdown
-
Mechanical breakdown
-
Malicious damage
-
Unauthorised calls up to £2,000 per claim
-
Accessories up to the value of £250 per claim
-
Cover wherever you are in the world (repair or replacement will be arranged
upon your return to the UK)
Cover will begin 21 days after registration. For full details of what is
covered, please see the
Policy Document. All claims are subject to payment of a £25 excess for
the first claim and £50 for a second claim made in any 12-month period.
To register your mobile phone
To take advantage of this mobile phone insurance, you need to contact Lifestyle
Services Group Limited and register your details.
You can either:
-
Click here
to register your details online
-
Phone the First Additions helpline on
0845 600 7722*
– please select mobile phone option
| Monday to Friday |
8am - 8pm |
| Saturday and Sunday |
9am - 6pm |
You need to provide Lifestyle Services Group Limited with:
-
Your name and address
-
Your First Additions account number and sort code
-
The make and model of your phone
-
Your mobile phone number
-
Your phones IMEI number (this can be found by keying in *#06# on the keypad of
your phone)
-
Your code from your welcome pack
Once registered, you will be sent a Certificate of Insurance. Cover will
commence from the date of registration and will remain in force, subject to the
policy terms and conditions, for as long as you have a Barclays First Additions
account and whilst the account continues to offer this insurance.
To make a claim
To make a claim online
click here or contact the First Additions helpline within 48 hours of
discovering the incident on
0845 600 7722*
– please select mobile phone option.
| Monday to Friday |
8am - 8pm |
| Saturday and Sunday |
9am - 6pm |
If your phone is lost or stolen, please follow these simple steps:
-
Call your airtime-provider to bar your SIM card. Doing this will prevent any
further unauthorised calls being made. You can find your airtime provider’s
contact number below
-
Inform the Police and ask for an incident number
-
You must contact your airtime provider and the Police within 24 hours of you
discovering the loss or theft
To find the contact details for your airtime-provider,
click here.
Enquiries and Complaints
Should you have an enquiry or complaint you can contact Lifestyle Services Group
Limited on
0844 871 5453*.
For more information about your insurance, and full terms and conditions, please
click here.
*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls from non–BT phone lines may vary. Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. Details correct at time of print.
*0844 calls will be charged at a maximum of 5p a minute from a BT landline. Calls may be recorded or monitored for quality purposes and for the prevention/detection of crime. Details correct at time of creation.
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