As a benefit of being a Barclays Graduate Additions account holder, you can choose to register for mobile phone insurance with Lifestyle Services Group Limited. Your phone and SIM card will be covered worldwide against:
- Loss
- Theft
- Accidental damage
- Water and liquid damage
- Electrical breakdown
- Mechanical breakdown
- Malicious damage
- Unauthorised calls up to £2,000 per claim (maximum of £100 for pay as you go contracts)
- Accessories up to the value of £250 per claim
- Cover wherever you are in the world (repair or replacement will be arranged upon your return to the UK)
- Cover will begin 21 days after registration
For full details of what is and what is not covered please see the Policy Document. All claims are subject to an excess payment of £25.
To register your mobile phone
To take advantage of this mobile phone insurance, you need to contact Lifestyle Services Group Limited and register your details.
You can either:
- Click here to register your details online
- Phone the Graduate Additions helpline on 0845 300 3726 – please select mobile phone option
| Monday to Friday |
8am - 8pm |
| Saturday and Sunday |
9am - 6pm |
You need to provide Lifestyle Services Group Limited with:
- Your name and address
- Your Graduate Additions account number
- The make and model of your phone
- Your mobile phone number
- Your phone’s IMEI number (this can be found by keying in *#06# on the keypad of your phone)
Once registered, you will be sent a Certificate of Insurance. Cover will commence 21 days from the date of registration and will remain in force, subject to the policy terms and conditions, for as long as you have a Barclays Graduate Additions account and whilst the account continues to offer this insurance.
To make a claim
To make a claim online click here or contact the Graduate Additions helpline within 48 hours of discovering the incident on 0845 300 3726* – please select the mobile phone option.
| Monday to Friday |
8am - 8pm |
| Saturday and Sunday |
9am - 6pm |
If your phone is lost or stolen, please follow these simple steps:
- Call your airtime-provider to bar your SIM card. Doing this will prevent any further unauthorised calls being made. You can find your airtime-provider’s number below.
- Inform the Police and ask for an incident number.
- You must contact your airtime-provider and the Police within 24 hours of you discovering the loss or theft.
- Complete and return the claim form within 21 days.
To find the contact details for your airtime-provider, click here.
*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls from non–BT phone lines may vary. Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. Details correct at time of print.
Back to Top