Mobile Phone Insurance is an inclusive benefit of your
Premier Tech Pack account.
This gives you the peace-of-mind of knowing that your registered phone(s) and
SIM card are covered worldwide for:
-
Loss
-
Theft
-
Accidental and malicious damage
-
Water and liquid damage
-
Electrical or mechanical breakdown
-
The cost of unauthorised calls up to £2,000 for monthly contract phones or £100
for Pay-as-you-Go phones, per claim
We’ll also cover accessories up to a combined retail price of
£250 per claim.
How to make sure your
phone is covered
To take advantage of this cover you will need to register your mobile phone
details with Lifestyle Services Group Limited - they will be looking after this
benefit for you on our behalf.
You can register your phone details 24 hours a day
online or by calling
0800 158 3198* from
8.00am – 8.00pm, Monday – Friday, and 9.00am – 6.00pm, Saturday – Sunday.
You will need to have the following information to hand when registering:
-
Your name and address
-
The mobile phone number and whether it is on a Pay Monthly
contract or Pay-as-you-Go
-
Your email address
-
Your qualifying account number and sort code
-
The phone’s make and model
-
The phone’s IMEI number – the easiest way to obtain this is
by entering *#06# on the keypad and it will be displayed on screen
Important information
about your Mobile Phone Insurance
-
Cover will commence 7 days after you register your mobile phone details. You
will not be able to claim for incidents which occur within the 7 day
period after you register
-
The cover applies worldwide and we will arrange the repair or replacement of
your mobile phone when you return to the
UK
-
You can register up to 2 mobile phones for a single account, and 4 mobile
phones for a joint account for cover. Each phone must be owned by you or be
your responsibility
-
You can make a maximum of two successful claims in any 12 month period
-
Successful claims will be subject to a policy excess. The excess
varies depending on the phone you claim for and the type of claim you make.
Please see the table below:
|
Damage Claim |
Loss or Theft Claim |
| Apple iPhones |
£50 |
£100 |
| All other handsets |
£25 |
£50 |
-
All
claims must be registered with Lifestyle Services Group within 48 hours of
discovering the incident
-
For loss, theft and malicious damage claims, you must report the incident to
the Police within 24 hours of discovering the incident and obtain a crime
reference number. If the Police will not give you a loss report number, please
note the location of the Police station and the badge number of the officer you
spoke to
All figures are inclusive of VAT.
Full details can be found in your
Mobile Phone Insurance Terms & Conditions
*To keep a high quality of service, your call may be monitored or recorded for
training and security. Calls to 0800 numbers are free when calling from a UK
landline. Charges may apply when using a mobile or calling from abroad.
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