If something unfortunate happens to your mobile phone or gadget and you wish to
make a claim, please follow these simple steps:
In the event of loss, theft or malicious damage:
-
Inform the Police within 24 hours of discovery to obtain the relevant incident
reference number
-
Report the incident to your airtime-provider within 24 hours (not applicable to
Gadget Cover)
Please note – cover for loss only applies to mobile phones.
For all claims:
Report all incidents to Lifestyle Services Group Limited within 48 hours of
discovery. They will issue a claim form which you will then need to complete
and return to them within 21 days of receipt.
To make a claim, either:
Click here to
make a claim online. This will allow you to print a claim form or ask for one
to be sent to you in the post.
Call Lifestyle Services Group Limited on the relevant number below and they will
send you a claim form in the post.
| Premier Life Helpline: |
0800 111 777* |
| Additions Active Helpline: |
0800 994 422* |
| Current Account Plus Helpline: |
0800 328 6931* |
| First Additions Helpline: |
0845 600 7722* |
| Graduate Additions Helpline: |
0844 871 5453* |
| Additions Helpline: |
0845 723 1103* |
| Additions Plus Helpline: |
0845 300 3466* |
| Tech Pack Helpline: |
0800 158 3199* |
| Premier Tech Pack Helpline: |
0800 158 3198* |
Lines are open 8.00am – 8.00pm, Monday – Friday, and 9.00am – 6.00pm, Saturday
– Sunday.
When returning your claim form, please ensure you have provided valid payment
details for your policy excess otherwise we can’t progress things.
Once your claim has been processed, we will let you know the outcome. This
usually takes 5 working days from the date we receive your claim form.
If you require further details, please refer to your
Policy Document.
*0845 For BT residential customers, calls will cost no more than 4.5p
per minute, plus 13.1p call set-up fee (current at December 2011). The price on
non-BT phone lines may be different. Non-BT customers and mobile phone users
should contact their service providers for information about the cost of calls.
To maintain a quality service, we may monitor and record phone calls.
*0844 For BT residential customers, calls will cost no more than 5.5p
per minute, plus 13.1p call set-up fee (current at December 2011). The
price on non-BT phone lines may be different. Non-BT customers and mobile phone
users should contact their service providers for information about the cost of
calls. To maintain a quality service, we may monitor and record phone calls.
*To keep a high quality of service, your call may be monitored
or recorded for training and security. Calls to 0800 numbers are free when
calling from a UK landline. Charges may apply when using a mobile or calling
from abroad.
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