If anything happens to your mobile phone/gadget and you wish to make a claim,
please follow these simple steps:
In the event of loss, theft or malicious damage:
-
Inform the Police within 24 hours of discovery
-
Obtain the appropriate crime report or loss number
-
Report the incident to your airtime-provider within 24 hours (excluding Gadget
Cover)
For all claims:
Report all incidents to Lifestyle Services Group Limited within 48 hours of
discovery, after which you will receive a claim form. Complete and return this
claim form within 21 days for Mobile Phone Insurance claims, or 30 days for
Gadget Cover.
Click here to find your
airtime-provider's contact details.
To make a claim, either:
Click here to
make a claim online. This will allow you to print a claim form or ask for one
to be sent to you in the post.
Call Lifestyle Services Group Limited on the relevant number below and they will
send you a claim form in the post.
| Premier Life Helpline: |
0800 111 777 |
| Additions Active Helpline: |
0800 994 422 |
| First Additions Helpline: |
0845 600 7722* |
| Graduate Additions Helpline: |
0845 300 3726* |
| Additions Helpline: |
0845 723 1103* |
| Additions Plus Helpline: |
0845 300 3466* |
| Monday to Friday
|
8am - 8pm |
| Saturday and Sunday |
9am - 6pm
|
Lifestyle Services Group Limited will only be able to process your claim
successfully if you follow these guidelines:
-
Complete the form, following the instructions exactly, and return it within 21
days for mobile phone cover or 30 days for Gadget Cover
-
Enclose the excess payment and supporting/requested documents
Mobile Phone Insurance
Lifestyle Services Group Limited will repair or replace your phone. If it is to
be replaced, Lifestyle Services Group Limited will send you a replacement
handset to your preferred delivery address. If your phone can be repaired,
Lifestyle Services Group Limited will send it to our specialist repair company,
and return it to you by courier once it has been repaired. If your phone is
considered to be beyond economical repair, Lifestyle Services Group Limited
will send you a replacement phone of similar specification.
For successful claims for unauthorised calls, Lifestyle Services Group Limited
will reimburse you or your airtime-provider (to a maximum of £2,000 for any
individual claim).
If you need to claim as a result of an incident abroad, your phone can only be
repaired or replaced once you return to the UK. Lifestyle Services Group
Limited will try to resolve your claim as quickly as possible.
The serial number of any handset reported lost or stolen will be added to the
Central Equipment Identity Register. This will disable the handset and prevent
it from working on any network in the UK.
We will only be able to process your claim successfully if you complete the
claim form fully and send it back to us within 21 days of receiving it. You
must also pay the full excess payment and send any supporting or requested
documents with your claim form.
Once your claim has been processed, we will let you know the outcome. This
usually takes 5 working days from the date we receive your claim form.
If you require further details, please refer to your
Policy Document.
*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls
from non–BT phone lines may vary. Calls may be recorded or monitored for
training/customer services purposes and/or the prevention or detection of
crime. Details correct at time of print.
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