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Your thoughts, comments and questions about mobile phone insurance are important to us to improve the products and services we offer. If you think there is something we should know about our services, or if you have any questions about our products, please get in touch.

Here's how you can reach us:

By Email:

To send us your comments and questions about the mobile phone insurance or gadget cover, simply click here. For your security, please do not include confidential information such as your account number or home address. If this information has to be supplied as part of your enquiry please write to us instead. Please do not e-mail us if you have a query that needs our immediate attention - call us instead.

By Phone:

Premier Life Helpline: 0800 111 777
Additions Active Helpline: 0800 994 422
First Additions Helpline: 0845 600 7722*
Graduate Additions Helpline: 0845 300 3726*
Additions Helpline: 0845 723 1103*
Additions Plus Helpline: 0845 300 3466*

*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls from non–BT phone lines may vary. Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. Details correct at time of print.

If you have a complaint:

We do our utmost to provide the highest quality mobile phone insurance. If we ever fall short of the standards that you expect, we'd like to know about it so that we can prevent it happening again. To discuss your complaint with us please call the number relevant to your account type and select the mobile phone insurance option.


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Barclays Bank Plc (FRN 122702) and Lifestyle Services Group Ltd (FRN 315245) are authorised and regulated
by the Financial Services Authority.