Your thoughts, comments and questions about mobile phone and gadget insurance
are important to us to improve the products and services we offer. If you think
there is something we should know about our services, or if you have any
questions about our products, please get in touch.
Here's how you can reach us:
By Email:
To send us your comments and questions about the mobile phone insurance or
gadget cover, simply
click here. For your security, please do not include confidential
information such as your account number or home address. If this information
has to be supplied as part of your enquiry please write to us instead. Please
do not e-mail us if you have a query that needs our immediate attention - call
us instead.
By Phone:
| Premier Life Helpline: |
0800 111 777 |
| Additions Active Helpline: |
0800 994 422 |
| Current Account Plus Helpline: |
0800 328 6931 |
| First Additions Helpline: |
0845 600 7722* |
| Graduate Additions Helpline: |
0844 871 5453* |
| Additions Helpline: |
0845 723 1103* |
| Additions Plus Helpline: |
0845 300 3466* |
If you have a complaint:
We do our utmost to provide all customers with the highest level and quality of
service. If we ever fall short of the standards that you expect, we'd like to
know about it so that we can prevent it happening again. To discuss your
complaint with us please call the number relevant to your account type and
select the mobile phone insurance option.
*0845 calls will be charged at a maximum of 4p a minute from a BT line. Calls from non–BT phone lines may vary. Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. Details correct at time of print.
*0844 calls will be charged at a maximum of 5p a minute from a BT landline. Calls may be recorded or monitored for quality purposes and for the prevention/detection of crime. Details correct at time of creation.
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