Lifestyle Services Group Limited (LSG) is the best in class provider
of leading lifestyle solutions and insurance products. We specialise in
supporting our client brands, attracting customers, improving the customer
journey and reducing customer attrition rates.
Our portfolio includes Mobile Phone Insurance, Card Protection and
Tech Protect®, all of which can be delivered using our innovative
HubbT approach. The HubbT allows clients to seamlessly integrate a complete
suite of products and services all accessed via one number.
Since formation we have developed over 160 individual partner branded
insurance schemes available to over 9.5 million customers. Our phenomenal but
managed growth is a result of the company's dynamism, desire to innovate and a
"get it right" mentality.
The approach is unique. Strategic partnerships (both client and
supplier) are fundamental to the business and first mover advantage is achieved
by a ground breaking delivery record. We challenge legacy supply chains to
deliver more value for clients and customers. Continuous service improvement is
controlled and analysed from feedback obtained via clients, customers and
staff. Innovating, listening, monitoring, measuring, acting and improving is
our route to continuous progression. Regulatory control is delivered via
structured arrangements and a strong service ethos based on customer outcomes.
Targeted and insightful sales and retention teams generate incremental income
and life on behalf of our partners.
Our heritage and cultural DNA is to make things happen for our
clients and customers. Shared experience, consultation and delivered insights
are all part of the scoping phase. Where LSG can add value they deliver.
Everywhere else, LSG partner with the best or provide advice on alternate
structures. This ensures clients and customers have one point of resolution for
their complete solution.
We are part of the 4u Group of companies, which comprises a number of
organisations in the telecommunication and financial services market place. We
were acquired by Providence Equity Partners Inc in 2006.