Telesales & Customer Retention
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- Customer Retention
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- Underwriting Services
At Lifestyle Services Group, we know how important customer retention is. After all, it can cost as much as ten times more to acquire a new customer as it does to retain your existing customers.
Our Telesales and Retention operations are designed to complement other sales channels such as web or mobile based propositions. Supported by a comprehensive infrastructure of software and dialler capabilities, our teams achieve market-leading conversion rates and performance. Crucially, we focus on call quality – and not just call quantity.
All our agents go through rigorous training programmes to ensure they consistently deliver a high quality sales experience to your customers, while living and breathing the core values of your brand.
We offer customer retention strategies that include:
- Inbound and outbound telephony operations to support both reactive and proactive retention services
- Create outbound touchpoints to offer customers products following a branch or retail transaction
- The ability to offer products within existing service channels creating cost effective upsell opportunities
- Bespoke campaigns to support customer service or engagement strategies
While talking to your customers, we consistently ask the right questions to help us build up a clear understanding of their lifestyle needs, enabling us to offer products and services that are suitable, eligible and targeted.
For more information, click here to download the full Telesales and Customer Retention proposition insert.