Head of Operations Support, Jenni Woods, attended the recent Fizzback conference to share knowledge and expertise about Lifestyle Services Group’s own scheme with other major companies.
Fizzback is a Customer Experience which gathers feedback from customers on the services we provide. Feedback is collected via text messages sent by our partner Fizzback to up to 70% of customers who have registered or made a claim.
To support the programme, Jenni Woods and one of our Operations Managers for Customer Relations, Emma King, attended the Fizzback conference which took place in London at the start of July.
Emma said: “It demonstrates our capabilities in delivering excellent services for our customers that Jenni was invited to speak at the conference and share best practice with other organisations such as Virgin, O2, Tesco and Shell. It was very useful for us in terms of understanding how other businesses use Fizzback to drive customer excellence and benchmark our activities in the market place.”