Service Apps
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With Smartphones now outselling non-smart devices nine to one and 30 million apps downloaded every day worldwide, there is a real appetite among consumers to utilise this software for customising their phone to their specific needs and wants.
In response to this trend, we have developed a mobile phone app solution which can provide customers with an easily accessible and convenient channel to interact with a product or service.
The potential benefits of introducing this innovative channel are the ability to increase sales, enhance customer satisfaction and loyalty, which in turn can create a significant advantage over your competitors.
It also supports Financial Services Authority recommendations that there should be no complexity or barriers to how customers engage with a product and access essential information.
Our app solutions can add real value to current business models through offering the following features:
- The ability to purchase or registration for a product or service
- Provide access to product documentation e.g. terms & conditions
- Policy management
- Cross sell/offer upgrades to other products
- Marketing/promotional communications
- Compatibility with the three main platforms which operate the app software – Apple, Android and BlackBerry. This accounts 90% of the market share.
The solution can be configured to match the client’s functional needs and designed in their brand to further enhance product exposure and awareness.
Click here to read more about the use of Smartphone Apps as a primary service channel.