Save What Matters™
To access Save What Matters (TM), log in to "Your Account", go to "My Policy" and then follow the link "Enter Save What Matters"
Find out about Phone compatability - more information
Available exclusively for Added Value Account customers.
With Save What Matters™ you’ll never need to worry about losing all your contacts, photos, songs or
other downloads on your mobile phone. If you change your phone, lose it, damage it or it gets stolen,
you’ll be able to get all your details back again.
Overview
Features & Benefits
- Backup of your contacts and calendar entries.
- Storage for up to 2Gb of your contacts, photos, music and videos.**
- Secure your data if your mobile phone is lost or stolen with our remote lock, wipe and alarm features
How it works
All you need to do is download the Save What Matters™ application (or app) to your mobile phone and then follow the simple online registration process.
You can set this app to store a ‘back up’ copy of some or all of your content automatically, or you can manually create a copy whenever you like. This ‘back up’ copy is encrypted and then saved onto the secure Save What Matters™ servers. This means you can access this through the app on your mobile phone or online on the Save What Matters™ website at any time.
If you ever get a new mobile phone you can transfer all your data across to the new one by downloading the Save What Matters™ app onto your new mobile. You then just put in your details and click ‘restore’.
If you have a smart phone and lose your mobile or it’s stolen you can access the security features* on the Save What Matters™ website to:
- track your mobile phone’s location,
- lock it down to stop it from being used,
- set off an alarm on the mobile phone itself, and
- wipe all the data stored on the mobile phone.
*Subject to compatibility
** We cannot back up videos or music from an iPhone and suggest you use iTunes instead
iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries
How to register
Registering for Save What Matters™ is simple by following these steps:
- Log on to "Your Account" and go to "My Policy", then follow the link "Enter Save What Matters"
and enter your details. You’ll need to enter a password so make
sure it’s something that’s secure but that you can remember. You’ll be asked to enter this when you download the app to your mobile device.
- A text message will be sent to your mobile phone with a PIN number and a link to the mobile app.
- Select the link from the text message and download the app onto your mobile phone.
- Once the app is installed, enter the PIN number from the text and your password from step 1
It will ask you whether you want to back up via Wi-Fi or your network. This is because the app transfers data (saving your ‘back up’ copy) and using your network may cost you money, depending on your tariff. We recommend you use a trusted and secure Wi-Fi connection to do this.
Whilst we don't charge for data transfers your Mobile network provider may so please check with them.
- Then the app will create a ‘back up’ copy of your data onto the secure Save What Matters™ servers. You can then set it to do so automatically whenever you want.
- You’ll get an email confirming when your first ‘back up’ copy is complete and you can log on to the Save What Matters™ website to view all your stored data.
You’ll need to have to hand:
- Your mobile phone
- Your mobile number
- Your mobile phone make and model
How long will it take?
The registration process is simple and takes only a few minutes to complete. Depending on the amount of data that you’re backing up for the first time, this may take a little while – but the app will tell you how long.
Logon
You’ll need to log on to the secure Save What Matters™ website to access all the data you’ve backed up. You’ll need to enter the email address and password you used when registering.
If you’ve forgotten you password, just follow the ‘forgotten password’ link and it will be emailed to you straight away.
Frequently asked questions
Q: How much does Save What Matters™ cost?
A: There is no charge for Save What Matters for Lloyds TSB Select, Gold, Platinum, Premier, Private Banking Premier
and Mayfair AVA account holders. However, whilst we don't charge for data transfers, your Mobile network provider may
(see below) so please check with them.
Q. Will I be charged for transferring data?
A: Whilst we don't charge for data transfers your Mobile network provider may so please check with them. Data
charges will be dependant on your network and how much you download and upload. If you do not have an
unlimited data plan for your phone, we strongly encourage you to use the Wi-Fi option. We recommend you use a trusted
and secure Wi-Fi connection to do this.
Q. What if I don't have an unlimited data plan for my phone? Can I still back up my phone's contacts list?
A. Yes, you can back up your contacts and other data from your phone using either your carrier's
wireless data connection or using a local Wi-Fi network. If you do not have an unlimited data plan for
your phone, we strongly encourage you to use the Wi-Fi option. We recommend you use a trusted and secure
Wi-Fi connection to do this. Whilst we don't charge for data transfers your Mobile network provider may so please check with them.
Q. What kind of mobile phones and information can Save What Matters protect?
A. The service works with the most popular smartphones including Windows Mobile, Android, BlackBerry and even Symbian. Even if you don’t own a smartphone, we may be able to help you back up your data. Please call membership services for more information and speak to the mobile phone insurance team. The mobile backup application supports nearly every file type imaginable, including your address book, music, images, videos, documents, financial files and more.
Q. How long does the initial backup take?
A. The amount of time it takes to complete your first backup will depend on a variety of factors such as the amount of memory within the mobile phone, the processor speed of the mobile phone, your Internet connection speed and the overall amount of data to be backed up. Once a mobile phone's data is backed up successfully, subsequent backups will be relatively brief as only new or changed files are backed up.
Q: How do I keep my Save What Matters™ information up to date?
A: This will depend on the type of handset you have. Subject to handset compatibility, you can synchronise your phone’s data with the Save What Matters™ website using ‘over the air’ technology available through the Save What Matters™ app. We recommend doing this on a regular basis and by default the app will automatically backup your data every 24 hours. You can also update your Save What Matters™ information through the My Account section of the Save What Matters™ website. If you change your phone, or it is lost, stolen or damaged, all of your saved data can be transferred onto the new handset and you can use the Save What Matters™ security features to remotely lock, track alarm or erase the data on your phone.
Q: Can I use Save What Matters™ with an I-phone?
A: The iPhone* is compatible with the security features of the Save What Matters™ service. However it can’t back-up videos, music and pictures you can use iTunes* to back up these files.
Q: Can I retrieve my data stored on Save My Numbers™?
A: Yes. Please ensure you retrieve your data from Save My Numbers as soon as you can as it will not be easily retrievable once the service is fully withdrawn. If you wish to continue to back up your data you will need to register for Save What Matters™.
*iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries
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