If anything happens to your mobile phone and you wish to make a claim, follow these simple steps:

• If your phone is lost, stolen or damaged maliciously, you must inform the Police within 24 hours of discovering the incident
• Obtain an appropriate crime reference number or loss number from the Police
• Report the incident to your airtime-provider within 24 hours of discovering the incident so that they can initiate a block to stop any further unauthorised calls being made on your phone
• Report the incident to Lifestyle Services Group Limited, who administers the policy, within 48 hours of discovering the incident

Airtime-providers’ numbers:

To make a claim, either:

• Contact ufirst membership services on 0870 600 0427*
• ufirstgold membership services on 0870 600 0661*
• Click here to claim online

We will only be able to process your claim successfully if you complete the claim form fully and send it back to us within 30 days of receipt. You must also enclose the full excess payment and any supporting or requested documents with your claim form.

Once your claim has been processed, we will let you know the outcome in writing.

If you require further details, please refer to your Terms and Conditions.

The unique serial number of any phone that is reported lost or stolen will be added to the Central Equipment Identity Register. This will disable the handset and prevent it from working on any network in the UK.

*0870 calls will be charged at a maximum of 8p a minute from a BT line. Calls from non-BT phone lines may vary. Calls may be recorded or monitored for training/customer services purposes and/or the prevention or detection of crime. Details are correct at time of print.