It is the policy of Lifestyle Services Group (LSG) ("we" "us"
"our") to take all necessary steps to respect your privacy and to ensure
that personal data which we hold about our customers, suppliers and all other individuals
is processed fairly and lawfully. We are committed to respecting your privacy and
to complying with applicable data protection and privacy laws. We will take all
necessary steps to implement this policy.
You can visit our websites without disclosing any personal information about yourself
(although please note that we may use cookies and collect other non-personally-identifiable
information about your browsing activity -
click here for more information). If you do submit personal information,
by ordering products or services, for example, you can be assured that we will use
your personal information only in accordance with this, our Privacy Policy.
It our policy to ensure that all relevant statutory requirements are met and that
our internal procedures are monitored periodically to ensure compliance.
We will implement and comply with the eight Data Protection Principles contained
in the Data Protection Act 1998 which promote good conduct in relation to processing
personal information.
We have provided this Privacy Policy to help you understand how we collect, use
and protect your information when you visit our websites and when you generally
use our products and services. We wish to help you make informed decisions, so please
take a few moments to read the sections below and learn how we may use your personal
information.
You should read this notice in conjunction with our website terms and conditions
of use and any separate terms and conditions issued with your insurance policy.
Personal Information Collection
We try to collect and use your personal information only with your knowledge and
consent, typically when you request and use products and services, make customer
enquiries, register for information or other services, request product information,
or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your
name and postal address, date of birth, gender, telephone and fax numbers, e-mail
address, lifestyle and other information collected on registration or through surveys.
If you choose to provide us with personal information, it will be used in support
of the intended purposes stated at the time at which it was collected, and subject
to any preferences indicated by you.
Non-personally-identifying information
We may also collect non-personally-identifying information about your visit to our
websites based on your browsing (click-stream) activities. This information may
include the pages you visit and products and services viewed or ordered. This information
helps us to manage and develop our websites better, to provide you with a more enjoyable,
customised service and experience in the future, and to help us develop and deliver
better products and services tailored to your individual interests and needs.
How will we use your information?
We may use your information for a number of purposes, including:
- Managing and administering your policy; delivering any services, products or information
requested by you; responding to complaints or policy enquiries; verifying your identity
when required (you may lose your password or security information, for example,
and we may then need to ask you for other information by which you can be identified
to protect your data from unauthorised access)
- To undertake market and product analysis based on your use of our services and products
and to contact you with information about new developments, products, services and
special offers
- To supply you with the information, products and/or services which you order and
which will not be disclosed without your permission unless required by law
- To tell you about the products and services of carefully-selected third parties
and allow you to receive advertising and marketing information from those selected
third parties without passing control of your personal information to the third
party, for example, we may send you information with your bill, or you may simply
receive an advertisement on your personal webpage according to any preferences indicated
by you and/or according to your interests; this helps us to make you aware of products
and services that we may have specially-negotiated for our own customers and which
may be of individual interest to you
- To Invite you to take part in market research and to inform you of goods and services
you may be interested in
You may be contacted by post, telephone, fax, and electronic means such as mobile
text message (SMS), e-mail, pager, WAP and the Internet (subject to any preferences
expressed by you).
You acknowledge that by providing data to us, you consent to the processing of your
data in accordance with this Privacy Policy. However, you can contact us at any
time to have your details removed from lists we use for direct marketing purposes,
to update your information, or to tell us how you would like to receive information
about our products and services, and/or those of third parties - the choice is yours.
To update your marketing preferences, please e-mail
marketing.preferences@lifestylegroup.co.uk, quoting your mobile number and
postcode in the body of the e-mail, and tell us what you want, for example stop
receiving e-mails or SMS from us or if you have previously objected to receiving
information by post, but would now like to change your mind and receive information
in this way then just say, 'opt-in post' in the subject header of your e-mail.
If you would prefer your details not to be used for this purpose, please write to:
Data Protection Department,
Lifestyle Services Group Limited
Emerald Buildings
Westmere Drive
Crewe Business Park
Crewe
Cheshire
CW1 6UN
You may also e-mail this request to customerservices@lifestylegroup.co.uk
When will we disclose your information to others?
We may disclose information about you, your policy and your mobile phone to companies
within our group of companies, subject to the terms, of this Privacy Policy. For
the purposes of this Privacy Policy, "our group" means LSG and any company
or other entity in which Phones 4u Group Limited owns (directly or indirectly) more
than 15% of the issued share capital.
Please note that we do not sell or pass your personal information to third parties
(other than as set out in the paragraph above) unless you have given us permission
or unless it is necessary to deliver the products and services ordered or used by
you.
Whenever your information is disclosed or passed to a third party, we will endeavour
to ensure that your privacy is protected and we will monitor this on an ongoing
basis to ensure that we and such third parties comply in all respects with the relevant
data protection and privacy law.
We may co-operate with the Police and any other relevant regulatory authorities
or organisations in connection with any misuse or suspected misuse of the products
and/or services provided by us or the website and/or to comply with our regulatory
and/or legal obligations. If necessary, we may divulge information about you for
these purposes.
We endeavour to ensure that the attention of all our employees is drawn to the data
protection rules and procedures laid down by us from time to time. Our employees
have a duty to follow these rules and procedures and to co-operate with us to ensure
this policy is effective.
We have a responsibility to ensure that personal data dealt with in the course of
our business is handled in accordance with statutory requirements and reasonable
steps will be taken by all concerned to ensure that this duty is observed.
We will take such measures as may be necessary to ensure the proper training, supervision
and instruction of all relevant employees in matters pertaining to data protection
and to provide any necessary information.
The person having overall responsibility for data protection will be the Data Protection
Compliance Officer, details of whom can be obtained from Customer Service representatives
at
customerservices@lifestylegroup.co.uk or by telephoning 0870 143 0406*.
Access to your Information
You have the right to ask for a copy of the data which we hold about you and you
can write to us at any time to obtain details of the personal information we may
hold about you.
Please write* to:
Data Protection Manager,
Lifestyle Services Group Limited,
Lifestyle Services Group Limited
Emerald Buildings
Westmere Drive
Crewe Business Park
Crewe
Cheshire
CW1 6UN
Please quote your name and address, together with your mobile number. We would be
grateful if you could also provide brief details of the information you seek as
this helps us to more readily locate your data.
We will take all reasonable steps to confirm your identity before providing you
with details of any personal information we may hold about you.
* We may charge £10.00 (ten pounds) to cover the administration costs involved.
What is a cookie?
A cookie is a small, numeric text file that is issued to your computer automatically
when you enter a website and which is stored by your browser on your computer's
hard drive. Cookies identify the computer, not the individual user, to our server.
Why do we use cookies?
Cookies store some basic information which helps us to identify whether your personal
computer has visited our website before and if you have provided us with some personalised
information. So, for example, cookies make it possible for us to identify registered
website users without needing to ask for registration details each time, and help
us to welcome you by name if you have provided this on an earlier visit.
Cookies themselves only record which areas of the website have been visited by the
relevant computer and for how long. So, for example, we might use cookies to count
the total number of unique users who are accessing our website over a particular
period of time, or to ensure that a visitor does not see a particular advert or
special message more than once.
What are the advantages to you of cookies?
The use of cookies helps us to personalise and customise our service to you and
to make our systems more efficient. So, for example, cookies may enable us to change
our processes to make it easier for you to perform certain tasks.
Cookies contain no personal information, however, when combined with some personal
information that we have collected from you before, they allow us to have your personal
information available as you browse our website.
You can disable cookies or set your browser to alert you when cookies are being
sent, but if you choose to do so you may not be able to access parts of our website.
The cookies used by www.lifestylegroup.co.uk do contain your name, but do not include
details such as your address or phone number within them.
What do I need to do if I do not want cookies to be used?
If you wish, you can change your computer settings to notify you when a cookie is
issued or not to receive cookies at all.
For more information, please contact www.allaboutcookies.org
Disabling cookies
If you do not wish to accept our cookies or Web Beacons you can decline cookies
and/or Web Beacons and/or refuse access to previously stored information by using
your Web Browser. The facilities within your Web Browser to allow you to do this
will vary from browser to browser but they may be found in the "Privacy"
or "cookies" section of the "Properties" menu of your browser.
If you require assistance in disabling cookies you should refer to the "help"
menu within your browser. Please note, however, that you may not be able to use
all of the interactive features of our website if cookies and/or Web Beacons are
disabled.
Third party Cookies
We may use third-party advertising technology to serve our advertisements when you
visit our website and sites upon which we advertise. This technology uses information
about your visits to this website and the sites upon which we advertise, to serve
our advertisements to you. In the course of serving our advertisements to you, a
unique third-party cookie may be placed or recognized on your browser. In addition,
we may use Web beacons, provided by our third-party ad server, to help manage and
optimize our online advertising. These Web beacons enable our ads server, on our
behalf or on behalf of our agent, to recognize a browser's cookie when a browser
visits this site, and to learn which banner ads bring users to our website. Our
third-party ad server is performing its functions on our behalf or on behalf of
our agent, and we may, directly or indirectly, instruct such ad server to enable
other service providers to receive information about our site related to our online
advertising.
Information Security
We recognise that our customers are increasingly concerned about how companies protect
personal information from misuse and abuse and about privacy in general. We are
reviewing and enhancing our rules, technical, physical and managerial procedures
constantly to protect your personal information from unauthorised access, accidental
loss and/or destruction.
Please be aware that communications over the Internet, such as e-mails/webmails,
are not secure unless they have been encrypted. Your communications may route through
a number of countries before being delivered - this is the nature of the World Wide
Web/Internet. We cannot accept responsibility for any unauthorised access or loss
of personal information that is beyond our control.
Privacy Support
We reserve the right to amend or modify this Privacy Policy at any time, and in
response to changes in applicable data protection and privacy legislation.
If you have any enquiry about our data protection and privacy policy or practices,
please write to:
Data Protection Manager,
Lifestyle Services Group Limited
Emerald Buildings
Westmere Drive
Crewe Business Park
Crewe
Cheshire
CW1 6UN
Alternatively, you can send an e-mail to: data.protection@lifestylegroup.co.uk
Monitoring and/or recording of your communications
Monitoring or recording of your calls, e-mails, text messages and other communications
may take place in accordance with UK law, and in particular for business purposes
such as quality control and training, to prevent unauthorised use of our telecommunication
systems and/or websites, to ensure effective systems operation, and in order to
prevent or detect crime. Please visit the following websites for further information:
www.dataprotection.gov.uk
www.dti.gov.uk
*0870 calls will be charged at a maximum 8p a minute from a BT line.
Calls from non–BT phone lines may vary. Calls may be recorded or monitored for training/customer
services purposes and/or the prevention or detection of crime. Details correct at
time of print.