COVID-19 Update

We are working hard under the current circumstances to get you back up and running as quickly as possible. Please be aware that you may experience longer timescales in handling and fulfilling your claim than usual.

We have reduced our operating hours to 8am – 6pm Monday to Friday, until further notice. We appreciate your patience.

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To access the details of your Privilege or Privilege Premier current account benefits, please enter your Policy ID and password.

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Please click the link if you have forgotten your password.

If you have forgotten or lost your Policy ID, please call the Benefits Helpline on 0344 249 9981*.

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Before you can manage your account benefits online you need to register your details.

In association with Lifestyle Services Group Limited

Administered by Lifestyle Services Group Limited which is authorised and regulated by the Financial Conduct Authority under Financial Services Registration No. 315245. Lifestyle Services Group Limited registered in England and Wales No. 5114385.
Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP.

Registered in England and Wales No.990937. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

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