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Due to the recent COVID 19 outbreak, we have needed to make some adaptations to ensure that we can carry on providing the best level of service to you that we can in these difficult times. While we work to get you back up and running as quickly as we possibly can, be aware that you may experience longer timescales in handling your claim than usual. We have also had to reduce our operating hours to 8am – 8pm Monday to Thursday & 8am - 6pm on Friday, until further notice. We appreciate your patience and supporting us in protecting our vulnerable customers in this time of need.

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In association with Lifestyle Services Group Limited

Administered by Lifestyle Services Group Limited which is authorised and regulated by the Financial Conduct Authority under Financial Services Registration No. 315245. Lifestyle Services Group Limited registered in England and Wales No. 5114385.
Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP.

Registered in England and Wales No.990937. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

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