Privacy Policy


Lifestyle Services Group Limited (hereinafter referred to as “us” “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws. We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our websites and when you generally use our services. We wish to help you make informed decisions so please read the following privacy policy to understand how we will use and protect the information that you provide to us. By registering with us and/or ordering the services you consent to the collection and use of your information under the terms of this privacy policy.

You can visit our web sites without disclosing any personal information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity - Find out more.

The information you provide will be used by us to supply you with the services which you have requested and we may use the information to contact you to obtain your views on our services and to let you know about important changes to the services which we offer. We may contact you by post, telephone or fax as well as e-mail. Your information will not be used or disclosed other than in accordance with this privacy policy or without your permission unless required by law.

Your information may be shared with our group of companies, The Co-operative Bank p.l.c (and it’s group of companies) or any of the service or insurance providers notified to you in the product terms and conditions. All such disclosure will be limited to that necessary to provide the insurance and services to you and to keep the associated records up to date.

You should read this notice in conjunction with our Website terms of business of use.

A cookie is a small, numeric text file that is issued to your computer automatically when you enter a web site and which is stored by your browser on your computer's hard drive. Cookies identify the computer, not the individual user, to our server.

Why do we use cookies?

Cookies store some basic information which helps us to identify if your personal computer has visited our site before and if you have provided us with some personalised information. So, for example,cookies make it possible for us to identify registered website users without needing to ask for registration details each time, and help us to welcome you by name if you have provided this on an earlier visit.

Cookies themselves only record which areas of the site have been visited by the relevant computer and for how long. So, for example, we might use cookies to count the total number of unique users who are accessing our site over a particular period of time, or to ensure that a visitor does not see a particular advert or special message more than once.

What are the advantages to you of cookies?

The use of cookies helps us to personalise and customise our service to you and to make our systems more efficient. So, for example, cookies may enable us to change our processes to make it easier for you to perform certain tasks.

Cookies contain no personal information, however, when combined with some personal information that we have collected from you before, they allow us to have your personal information available as you browse our site.

You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access parts of our web site. The cookies used by do contain your name, but do not include details such as your address or phone number within them.

Further information about our cookies

Below is a full list of the cookies used by Lifestyle Services Group along with a description of what they are used for, and whether they are ‘first’ or ‘third’ party. Where a cookie is a third party cookie, please visit the providers’ website for more information.

Cookie Name Purpose More information
Cookie acceptance cookies CookieContentShown
These cookies are used to record user acceptance of the use of cookies on our website. Find out more at
Session Cookie ASP.Net_SessionId
Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.

Many of the cookies we use are session cookies. For example, they help us to ensure the security of your internet banking session, and can also keep you signed in to internet banking while you move between pages or service your account.
Visit the Microsoft website
Google Analytics Cookies _utma
These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. Find out more.

For more information please contact

If you would prefer your information not to be used for this purpose, and/or you change your mind in the future and would like us to stop contacting you for these purposes, please write to:

Data Protection Department
Lifestyle Services Group Limited
Emerald Buildings
Westmere Drive
Crewe Business Park

or alternatively you may e-mail your request to

We may co-operate with the police and any other relevant authorities or organisations in connection with any miss-use or suspected miss-use of the services provided by us or other telecommunications services provided by any member of our group of companies. If necessary, we may divulge information about you for this purpose.

You have a right to ask for a copy of the data held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contacts us (in the way specified in paragraph 3 above). We are entitle by law to charge you a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

Any changes to our privacy policy will be notified to you in the appropriate way. All comments and queries and requests relating to our use of your information are welcomed and should be addressed as specified in paragraph 3 above.

Access to your information

You can write to us at any time to obtain details of the personal information we may hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this:

* Please write to:

Information Security Manager
Lifestyle Services Group Limited
Emerald Buildings
Westmere Drive
Crewe Business Park

Please quote your name and address together with your mobile number. We would be grateful if you could also provide brief details of the information of which you would like a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

* We may charge £10.00 (ten pounds) to cover the administration costs involved.

Information security

We recognise that our customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are reviewing and enhancing our rules, technical, physical and managerial procedures constantly to protect your personal information from unauthorised access, accidental loss and/or destruction.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Privacy support

We reserve the right to amend or modify this Privacy Policy at any time, and in response to changes in applicable data protection and privacy legislation. Such changes will be notified to you in the appropriate way.

All comments and queries and requests relating to our use of your information are welcomed. If you have any enquiry about our data protection and privacy policy or practices,

please write to:

Information Security Manager
Lifestyle Services Group Limited
Emerald Buildings
Westmere drive
Crewe Business Park

or send an email to:

Monitoring and/or recording of your communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training; to prevent unauthorised use of our telecommunication systems and/or websites; to ensure effective systems operation and in order to prevent or detect crime.

Lifestyle Services Group Limited does not give any warranty or other assurance that the contents of this site, or other sites to which the user can be linked via this site, are free from infection by viruses or any other features which have contaminating or destructive properties, and shall have no liability in respect of the same.

Any company logos that appear on this site remain the copyright of that company and only appear with their express permission. Unless otherwise stated, the copyright, database rights and similar rights in all material published on this site are owned by Lifestyle Services Group Limited. You may print or download extracts for personal use only.

No part of this site may be used for any commercial or public use. No part of this site nor any material appearing on this site may be reproduced, stored in or transmitted on any other website without written permission from a director of the company below:

Lifestyle Services Group Limited
Registered in England No. 5114385

Individuals accessing this site acknowledge that English law and jurisdiction apply to the contents of this site. By accessing this site users also acknowledge and accept this disclaimer. Lifestyle Services Group Limited takes great care to ensure the accuracy of information provided on this site. Whilst Lifestyle Services Group Limited endeavours to verify the accuracy of such information we do not accept responsibility for the content or accuracy of the said information.

Lifestyle Services Group Limited disclaims all responsibility for any damages or losses (including, without limitation, financial loss, damages for loss in business projects, loss of profits or any other consequential losses) arising from the use of, or inability to use, this site or any material on this site, or from any action or decision taken as a result of using the site or its contents. Lifestyle Services Group Limited does not give any warranty or assurance, express or implied, as to the quality of operation of functionality of this site.

Access to this site may be interrupted, restricted or delayed for any reason. Lifestyle Services Group Limited website links to other sites. These sites represent companies and/or individuals with which we are happy to be associated. If any of the said companies or individuals should be guilty of any misdemeanour or responsible for any misrepresentation, the link to this site will be terminated. Lifestyle Services Group Limited accepts no responsibility for the content or accuracy of these sites.

Back to top