Insurance cover from Three.
Call us on
08456 74 33 33
to protect your mobile phone
Whether it's for your mobile, dongle,
Mi-Fi, tablet or laptop, we can offer
you insurance cover to protect it.
Insurance for your
mobile phone or device.
Lifestyle Services Group and Three
work together to offer insurance against:
- Accidental damage including cover for
cracked screens and liquid damage.
- Electrical and mechanical breakdown.
- Accessories are also covered up to £300.
Ready to get cover with Three?
Get your phone or mobile device protected by calling
08456 74 33 33
If you purchased cover on or after 14th November 2011 and you want to look up any details of your insurance cover, please click this link below:
- If you purchased insurance before 14th November 2011 please call 08456 74 33 33.
How to make a claim.
If you're in the UK:
- Call 08456 74 33 33 within 7 days of the incident occurring.
- For loss, theft and malicious damage claims you must contact the Police within 7 days of the incident to obtain a crime/loss reference number.
If you're overseas:
- Call 08456 74 33 33 within 7 days of returning to the UK or within 30 days of the incident, whichever is sooner.
- Report loss, theft or malicious damage claims to the relevant local authorities within 7 days and obtain a crime/loss reference number. We will need this in order to process your claim.
It's best to call as soon as you know there's a problem. Then we can stop anyone using your device who shouldn't be. Please note; the insurance does not provide cover for any calls, texts or data used once your device has gone missing.
Once you've made the call:
- Your claim will be logged and, for devices connected to the mobile network, the SIM stopped from working and the device blacklisted to prevent anyone from using it.
- Delivery of your new SIM will be arranged.
- If your device has been lost or stolen, we aim to send out a replacement device within 48 hours. Just so you know, we replace on a like-for-like basis and may use refreshed devices to do this. But don't worry, all our refreshed devices go through rigorous quality checks and are all refreshed to a high standard.
- If your phone or mobile device has been damaged, we aim to have it repaired and sent back to you within 1 working day of receiving it in our Repair Centre.
Call us on 08456 74 33 33.
We'd like to hear any feedback you have on this insurance cover. It helps us sort out any problems and make improvements that you want to see.
If you'd like to provide feedback or make a complaint, please contact 08456 74 33 33 or write to the correspondence address below.